Booking Confirmation:
- All bookings are confirmed only upon receipt of full payment or a valid credit card guarantee.
- The hotel reserves the right to pre-authorize credit cards prior to arrival.
Check-in and Check-out:
- Check-in time is 2:00 PM and check-out time is 12:00 PM.
- Early check-in and late check-out are subject to availability and additional charges may apply.
Cancellation Policy:
- Cancellations made 48 hours prior to arrival are eligible for a full refund.
- Cancellations made within 48 hours of arrival will incur a cancellation fee equivalent to one night’s stay.
Payment:
- Payment can be made by credit card (Visa, MasterCard, American Express) or in cash (INR).
- Payments made by credit card may incur a surcharge.
- For non-refundable bookings, full payment is required at the time of booking.
Damage and Incidentals:
- Guests are responsible for any damage caused to the hotel property during their stay, including but not limited to furniture, fixtures, and equipment.
- Any incidentals or additional charges incurred during the stay will be settled upon check-out.
Smoking Policy:
- Our hotel is strictly non-smoking. Smoking is prohibited in all rooms and public areas.
- A cleaning fee of INR 5000 will be charged to guests who violate this policy.
Pet Policy:
- Pets are not allowed in the hotel premises. Exceptions may be made for service animals with prior approval.
Right to Refuse Service:
- The hotel reserves the right to refuse accommodation or services to anyone at its discretion.
Guest Conduct:
- Guests are expected to conduct themselves in a respectable manner and respect the rights and privacy of other guests.
- Disruptive or unruly behavior may result in eviction without refund.
Privacy:
- The hotel respects guests’ privacy and confidentiality. Personal information provided during booking or check-in will be kept secure and used only for hotel purposes.
- Force Majeure:
- The hotel shall not be liable for any failure or delay in performance arising out of causes beyond its reasonable control, including but not limited to natural disasters, government actions, war, or terrorism.
- Jurisdiction:
- These terms and conditions are governed by the laws of India, and any disputes shall be subject to the jurisdiction of the courts in Mumbai.
Child & Extra Bed Policy
Extra Bed for Children:
- An extra bed will be provided for children included in the booking for a charge of INR 1250 per night.
- This charge is to be paid directly at the property upon arrival.
Room Capacity:
- No extra bed will be provided to accommodate additional guests beyond the room capacity set by the hotel.
- Room capacity is determined based on fire safety regulations and hotel policies.
Child Policy:
- Children below a certain age (usually 12 years) can stay in the room free of charge using existing bedding.
- Additional charges may apply for breakfast or meals for children, depending on hotel policy.
Booking Clarifications:
- Please specify the number of adults and children accurately during booking to ensure appropriate accommodation arrangements.