At Hotel Peralz, we are committed to protecting your privacy and ensuring the security of the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or stay at our hotel. Please read this policy carefully to understand our practices regarding your personal data and how we will treat it.
1. Information We Collect
Personal Information: We may collect personal information from you when you make a reservation, check-in to our hotel, or use our services. This may include your name, address, email address, phone number, passport details, credit card information, and any other information relevant to your stay.
Payment Information: When you make a reservation or purchase services from us, we collect payment information necessary to process your payment, such as credit card details.
Website Usage Information: We may collect information about your visit to our website, including your IP address, browser type, pages visited, and the duration of your visit. This information helps us improve our website and enhance your online experience.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To process reservations and bookings, including verifying your identity and sending reservation confirmations.
- To provide customer service and support, including responding to inquiries and requests.
- To improve our services, products, and website functionality based on your feedback and usage patterns.
- To communicate with you about your reservation, special offers, promotions, surveys, and other information related to our services.
- To comply with legal and regulatory requirements.
3. Sharing of Information
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described below:
Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you, such as payment processors, IT service providers, and marketing agencies. These parties are contractually obligated to keep your information confidential and secure.
Legal Compliance: We may disclose your information when required by law, regulation, or legal process, or to protect our rights, property, or safety, or the rights, property, or safety of others.
4. Security of Your Information
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.
5. Your Choices and Rights
Access and Correction: You may request access to, correct, or update your personal information by contacting us using the contact information provided below.
Marketing Communications: You can opt-out of receiving marketing communications from us at any time by following the unsubscribe instructions included in each communication or by contacting us directly.
6. Changes to This Privacy Policy
We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. We encourage you to review this Privacy Policy periodically for any changes. The date of the last update will be indicated at the top of the policy.
7. Contact Us
If you have any questions about this Privacy Policy, or if you would like to exercise your rights regarding your personal information, please contact us at: